How to order
How to Order
Orders can be placed by letter, telephone, ansaphone, fax or e-mail.
Tel: (+44) 0161 773 6338
Fax: (+44) 0161 773 6338
Please provide the following information:
- Delivery address incl. Post code
- Invoice address
- Official Order Number or contact name
- Catalogue code and quantity
Ideally please provide a 'week commencing date' for delivery and your order will be despatched on the Monday of that week by 1st Class Post ( Royal Mail delivery usually takes between 1-4 days).
Orders received without a 'week commencing date' will be sent out ASAP after receipt All orders are usually sent by 1st Class post.
Carriage & packing costs are based on the weight and size of parcel and start at £4.95 (for up to 750gms) increasing incrementally to £9.95 (for up to 2Kg). Prices valid until 2nd April 2014.
Orders required to arrive on a specific day or the next day can only be guaranteed if sent by Royal Mail Special Delivery which guarantees arrival on any weekday before 1pm.
The cost of this overnight service plus packing ranges from £8.75 (up to 500gm), £9.95 (up to 1kg) and £12.85 (up to 2 kg).
For this next day service please state on your order 'To be sent by Special Delivery' and provide the date you want the order to arrive on.
We are quite happy to quote precise carriage costs on any specified order.
If possible please avoid ordering living cultures to arrive on a Monday so as to avoid transit over a week-end.
On despatch of your official order we shall send an invoice to your invoice address for payment within 30 days by cheque or BACS
Credit/Debit Card payments
We do not process card payments directly but can on your request send a PayPal Invoice to your e.mail address which can be paid via the secure PayPal interface.
We are VAT EXEMPT and therefore do not charge VAT on any cultures or consumables.---------
For export shipment we only supply the large 50ml cultures
Please email your requirements to determine availability and shipping options. All prices are as stated on our web-site in GBP pounds.
Cultures are usually sent by non-trackable Air Mail Post, transit time usually 7-21 days subject to customs.
On request we can send cultures by trackable Fedex courier for 24/48 hour delivery, however because of the extra time involved in processing customs paperwork etc we have a minimum order value of £48.00 excluding carriage costs.
Payment is via a Paypal invoice sent to your e.mail address which is payable online by credit/debit card prior to shipping. Secure debit/credit card payments can be made via Paypal even if you do not have a Paypal account. We also accept payment by bank transfer prior to shipping.
ALL INTERNATIONAL ORDERS ARE SENT STRICTLY AT CUSTOMERS OWN RISK, WE DO NOT REPLACE CULTURES WHICH MAY PERISH IN TRANSIT
- Air Mail post to Europe generally takes between 5-14 days.
- Air Mail post to USA, Canada and Asia between 7-21 days.
- Fedex International Priority usually takes 24/48 hours depending on customs